Recovery and Efficiency

Reverse logistics, particularly strategies for handling customer returns, represents a significant revenue opportunity that continues to garner increased attention as cash-strapped retailers jockey to improve razor-thin margins. This new study  examines the following areas:

• Current methods and challenges in reselling or liquidating returned merchandise
• Methods and plans to improve recovery rates
• Reverse logistics efficiency in processing and dispositioning labor costs, accuracy, transportation, space utilization in DCs and RCs, cycle times, and reporting and data visibility
• Average number of transportation legs and strategies to reduce them 
• Average number of touches and strategies to reduce them
• Sustainability goals and initiatives specific to reverse logistics

By benchmarking their performance against that of their peers, supply chain and logistics professionals will better be able to evaluate whether their recovery rates are competitive and learn about opportunities to improve them.