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Requirements: Assist with recruitment and retention efforts through activities such as processing applications, interacting with members, and maintaining files/database; work with Director, Recruitment & Retention to analyze committee participation for involvement and engagement levels; monitor address changes made via the Members Only section of the NRF web site and makes corrections as needed; makes address updates based on returns from various mailings; and follow up with members for correction of invalid contact information; serve as the primary contact for all incoming membership-related calls, emails, faxes and mail inquiries; oversee and update content for membership renewal materials and packets; research and prepare membership packets for member visits. Coordinate the on-boarding process for new member engagement and outreach. Work with Senior Director, Member Administration to provide support for aged receivables and thank you letters for renewing memberships; work with Director, Membership Development to provide support for updating congrats information and prospect member kits. Work with conference team to monitor member and non-member exhibitor registrations for all events. Process dues payments. Compile industry related data for weekly trend reports. Oversee member profiles by working with Membership Data
Coordinator Qualifications: Bachelors degree or equivalent experience, with a minimum of 5 years’ membership, marketing or other relevant experience; strong knowledge of MS Office Suite; database experience is a plus. Ablity to handle multiple tasks, projects and priorities effectively and professionally and follow through on issues in a timely manner; exceptional interpersonal communication skills. Must be a detail-oriented self-starter with high energy and the ability to work independently, accurately and on schedule. Ability to adapt quickly and readily to change. Ability to work and collaborate as a part of a motivated, driven team. Some travel required
Responsibilities: Supports the conference registration process and provides assistance as requested for conferences and meetings. Provides general assistance to Senior Director and Manager, Attendee Services including pre-show and post-show logistics. Assists with outreach and the management of international delegations and retail teams for events. Processes related registration invoices for International Delegations. Enters data for attendee registrations. Assists with onsite Registration for International Delegation for Annual Convention and Annual Summit. Provides Portuguese translation. Assists with hotel bill reconciliation. Provides general registration support for all events. Performs other related duties as assigned.
Qualifications: Bachelor’s Degree or equivalent experience. Minimum 2 years customer service, registration or conference experience; with strong knowledge of MS Office Suite and databases. Must have exceptional interpersonal communication skills including excellent telephone manner; strong attention to detail; ability to prioritize and manage multiple projects simultaneously, and follow through on issues in a timely manner; high level of professionalism and ability to work well with all levels of internal management and staff, as well as outside clients and vendors; ability to work and collaborate as a part of a motivated, driven team. Travel required.
Responsibilities: Serves as the primary strategic partner working closely with the Communities management team to ensure effective planning and implementation of key initiatives, policies and procedures. Develops new programs and services to provide value to the members, while remaining tightly aligned with the interests and needs of key stakeholders. Responsible for managing, leading and developing the Communities’ shared program group; ensuring that all communities activities produce highest quality and timely results, and all staff resources are utilized and developed for optimal efficiency and effectiveness. Identifies potential precedent-setting opportunities through organizational assessments; recommends appropriate changes in programs and processes to senior management, incorporates regular interactions to provide guidance and support to business / programs. Manages and refines programs and initiatives, ensuring they continue to meet the evolving needs and strategic direction. Identifies best practices and process improvements; aligning with current and future trends, and budgetary resources. Communicates with members and other stakeholders to gain community support for programs; solicits input for program development. Consultative change management agent assisting staff in adapting, implementing, and executing change initiatives internally and externally. Allocates resources and activities, and develops and motivates staff to work effectively across the communities. Performs other duties as assigned.
Qualifications: Minimum of 10 years of management experience is required, with a history of leading and managing professional staff and teams to higher levels of performance. Strong relationship builder and communicator with experience leading diverse work teams, developing a department-wide strategy for program excellence, engaging community partners, and partnering with organizational leaders. Able to lead a team in managing multiple and often simultaneous tasks and in creating a work environment recognized for a high level of organization, timeliness, cost-effectiveness, accuracy, and results. Ability to effectively build staff capacity, developing a topnotch team and the processes that ensure the department runs smoothly. Ability to think strategically, anticipate future consequences and trends, and incorporate them into the departmental plan. Ability to think creatively to solve revenue generation challenges. Ability to gather, interpret, analyze, and report statistics and other data. Exceptional oral and written communications abilities, including a facility for translating complex information for a broad range of audiences. Effective presentation skills. Self-directed, goal-oriented, and the ability to work creatively and productively with colleagues. Must be energetic and creative, and have a strong inclination for individual initiative. Some travel required.
Vice President, Loss Prevention
Responsibilities: Responsible for developing strategies, operational and educational programs, products and services for the retail loss prevention community. Directs staff members and serves as trusted loss prevention leader. Ensures the strategies and programs align with the overall goals of the organization and the retail industry. Manages the development of key LP strategies and programs which mitigate loss and reduce the overall risk. Develops partnerships and engages in regular outreach and communication with existing and potential business partners. Works with NRF Staff to produce content and identify speakers for the annual Loss Prevention Conference, Executive Summit and various committee meetings. Collaborates with internal departments on key loss prevention issues, conference facilities, related contacts, strategies and materials; ensures proper alignment of messaging and marketing strategies. Serves as a “media spokesperson” for the NRF and retailers on LP/ Asset protection and safety topics and concerns; participates in speaking engagements that promote NRF’s LP activities or positions and industry trends. Directs and manages NRF’s Loss Prevention Council by engaging in member outreach to ensure an active, robust and diverse Council membership. Develops appropriate committees and services to address the Council’s and broader membership’s needs, including research and benchmarking studies. Elicits suggestions and ideas about emerging loss prevention topics; facilitate industry surveys and communicate the survey findings as appropriate. Directs the NRF Investigator’s Network through the Network’s leaders facilitating regional meetings and or conference calls. Serves as NRF’s liaison and retail coordinator with Government and Law Enforcement Agencies, such as: FEMA, DHS, FBI, U.S. Marshalls and other related associations. Serves as a member of the internal NRF Emergency Preparedness Team.
Qualifications: At least 10 years’ experience in retail loss prevention, including a Bachelor’s degree in business, management or other relevant discipline. Ability to identify, prioritize and effectively pursue issues of key importance to the organization and the LP Community. Ability to understand and respond to the broad range of factors affecting the loss prevention industry. Ability to educate members about complex legislative, regulatory or other industry issues and build support and consensus for the organization’s position and direction. Ability to communicate effectively and persuasively in writing and in person with a wide variety of audiences including the media, senior executives and government officials, staff and colleagues. Proven track record of success in previous position. Ability to motivate, develop and direct staff. Must be energetic and creative, and have a strong inclination for individual initiative.