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Event FAQs

Each NRF event is unique. For more information about a specific event, including dates and locations, check the event calendar.

Don't see the answer you're looking for? Check our Membership FAQs and General FAQs, or get in touch with us.

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Why should I use NRF’s “official housing provider”?

NRF has only one "Official Housing Provider" - Wyndham Jade. NRF has no influence over or any responsibility for any reservations made with, the availability of rooms in, or room rates charged for any hotels reserved through a housing company or group other than Wyndham Jade. NRF uses Wyndham Jade for Retail’s BIG Show, NRF Loss Prevention Conference & EXPO and the Shop.org Summit.

Please beware of unofficial housing service providers. In recent years, a number of attendees have informed NRF of solicitations received for housing at NRF events from groups with no affiliation with NRF and that use the following names:

  • Convention Expo Travel
  • Elite Corporate Planners
  • Expo Housing
  • Global Housing Management (GHM Travel)
  • Group Housing Corp
  • HDMC Group
  • IEP Goup
  • International Events
  • Le Company LLC
  • TradeShow Housing

If you have booked hotel rooms for an NRF event with a company other than Wyndham Jade, you are outside of NRF’s group. For assistance with getting into the NRF room block, please visit the housing and travel link on each NRF event website.

Reasons to book rooms in the NRF block with the official housing provider:

  • Support of NRF
  • Guaranteed room rates and blocks
  • Exhibitor friendly housing terms and conditions
  • On-site staff to assist with any housing problems
  • Guaranteed access to NRF shuttles
  • Assistance in getting additional rooms in the block rooms
  • Assistance with attaining pre/post room blocks for internal company meetings or events
  • Reasons not to book with anyone other than NRF’s official housing provider:
  • Hidden fees for changes or cancellations
  • Greater vulnerability to walks or displacement if the hotel oversells its room inventory
  • Hefty deposits and/or full prepayments
  • No on-site support to assist with missing reservations, deposits or walks if the hotel oversells its room inventory
  • Any housing reservations made with any company other than Wyndham Jade is not supported by NRF

If you have booked rooms with an organization other than Wyndham Jade, please contact Wyndham Jade for assistance by visiting the housing and travel link on each NRF event website. View the list of upcoming events.

Does NRF have general rules and regulations for events?

NRF's events provide retailers and related industry professionals with an opportunity to learn about recent changes and trends in the industry and to network with other retailers and vendors. To help foster the professional business environment of NRF events, the following rules apply at all times:

  • Each attendee must wear the event badge issued by NRF.
  • Attendees must keep their event badges visible.
  • Attendees may not exchange, give, trade or sell event badges to anyone.
  • Event access is limited to the areas identified on each badge. (For example, EXPO Pass badges allow admission to the EXPO hall only).
  • Business casual and traditional business attire is required, unless otherwise noted.
  • Electronic devices must be turned off or set to meeting mode during educational sessions.
  • Disruptive or objectionable conduct, activities and related materials (megaphones, signage, etc...) as determined by NRF, are strictly prohibited in every area of the event unless specifically approved by NRF in writing.
  • Photography, videotaping or recording the event or any part of it is strictly prohibited without NRF’s written approval.
  • Explosives, fuel, combustible, or hazardous materials are strictly prohibited.
  • Suitcasing and other forms of solicitation are prohibited at NRF events unless specifically permitted by NRF in writing.
  • Smoking is only allowed in designated areas.
  • Event attendees must be at least eighteen years old.
  • Attendees must comply with all laws and the guidelines of the event facility.

NRF makes all final decisions on who has access to the event and what badges are issued for the event. NRF, its contractors, and the event facility may remove any person from the event that, in NRF’s opinion, is violating or threatening to violate any of these rules or whose conduct is objectionable, disorderly, or disruptive.

NRF reserves the right to changes these rules at any time

Please direct any questions you have about the rules to the NRF conferences team.

Would NRF consider me a “retailer”?

NRF defines a retailer as a company whose core business is to sell consumer goods directly to the end consumer via storefront, catalog, television or online. Chain restaurants are included in this definition. The company must own the merchandise it sells and be able to provide a business license confirming their status upon request. Companies primarily engaged in the sale of goods or services to businesses (whether at wholesale or retail) are not considered retailers. For more details, check out our Membership FAQs.

Are recorded sessions and presentations available online?

NRF provides session materials and session recordings from select events, subject to speaker permission. Session materials are provided for free on the event's website. When available, session video recordings are posted on NRF's YouTube channel.