Human Resources

The National Retail Federation Foundation (NRFF) and KPMG have published the ninth annual "state of the retail industry" study, Retail Horizons: Benchmarks for 2010, Forecasts for 2011. Retail Horizons offers a detailed overview of the current state of the industry and retailers’ plans for the year ahead. The full report provides deep insights into tactical decisions and strategies retail companies will implement as the industry continues to recover, and how they will try to maintain customer focus while placing a greater emphasis on the bottom line. Research for this year’s report was conducted in the fall of 2010 and is based on responses in nine functional areas through online surveys from more than 310 retail executives in 135 companies.

KPMG and NRF Foundation are pleased to deliver the eighth annual state of the retail industry study, Retail Horizons: Benchmarks for 2009,Forecasts for 2010. A year ago, the retail industry was facing its greatest global financial crisis in decades and, while challenges continued in 2009, lessons were learned. This year's report details how retailers moved quickly and thoughtfully to position themselves for success as they entered a new decade.