NRF’s Loss Prevention community has released its 2012 Effective Crowd Management Guidelines to address what retail stores and shopping centers should be prepared for when managing large crowds. In anticipation of what is expected to be one of the busiest holiday shopping season in years – in particular Thanksgiving night and Black Friday weekend – the report can assist retailers in planning advanced measures to protect their stores, customers and employees.
This year's guidelines contain insights into new trends and events where security protocols will come in handy. Highlights include:
Sample response protocols for criminal flash mobs
Planning for large event crowds such as Black Friday
Promotional sales and special event checklist
Policies for mall-based and non mall-based retailers