We know your goal is to provide a great product and an unparalleled experience for your customers. As you’ll note in this report, the National Retail Federation and its communities have worked tirelessly throughout 2012 to make sure that all of your employees, from your executive team to your sales force, have the tools they need to succeed.
And while you’ve focused on the business of selling, the NRF team has focused on the business of retail advocacy. It has been our primary goal to ensure that opinion leaders, lawmakers and media around the world understand the true value our vibrant industry brings to a less-than-perfect global economic situation.
As NRF works to advocate for an industry that provides millions of careers, gives back to communities and drives innovative technologies and services for customers, our organization will also continue to provide the high quality education and research that retailers and service providers depend on as they look to grow their businesses.
We’re excited to share with you all that NRF has accomplished in 2012 and look forward to providing continued value in 2013 and beyond.
Chairman, President & CEO, Macy’s, Inc.
Chairman of the Board, NRF
President & CEO
National Retail Federation